Predict behavior. Stop churn. Boost loyalty

The easiest and most effective way to capture actionable customer feedback.

Solutions Overview

To improve customer experience you need to listen to your customers

McorpCX | Insights helps you collect, analyze and share critical information about the one thing that drives business revenue and growth more than any other – customers. We help you answer and track the questions that help boost customer value by delivering a better customer experience as they interact and transact with your company.

  • Do you know if the experiences your customers have falls short, meets or exceeds their expectations?
  • Is customer experience driving customer loyalty or disloyalty? Where is this occurring, and why?
  • Are all parts of your organization aligned in delivering against your brand promise in the eyes of your customers?
  • Have your employees embraced customer experience? Do they understand your customer’s expectations, and are they engaged in delivering experiences that separate you from your competitors?
  • Do you know how well your direct competitors are doing with their customers – and where they do better, and how?

These represent just a few of the questions McorpCX | Insights can help your organization answer. A robust tool designed to help provide insight into what’s working and what’s not for your customers, while aligning the organization around your customer experience strategy and priorities.