McorpCX | Insights drives employee experience insights and boosts engagement
Employees are the ones who breathe life into your company, drive innovation, and move your organization forward. When employees are engaged, they are a key driving force behind the happiness—and the loyalty— of your customers. To accelerate those efforts requires pervasive employee engagement across all processes supporting all stages of the customer lifecycle whether the employees are customer facing or not.
McorpCX | Insights lets you see your organization through the eyes of your employees, to help you better understand where gaps in employee perceptions of customer experience exist, and help you create a better, more engaging employee experience in the process– driving increased accountability and engagement across your employee base. Because happier employees really do help create happier customers.
Improving employee experience.
Driven by real, actionable insights McorpCX | Insights will help you understand how to improve employee engagement—and how that drives customer experience—across your business.
Set employee expectations.
Improving employee experience starts with setting the right expectations, and being prepared to act on what you learn. It also means recognizing that you need to know where you’re going, and how you’re going to get there.
Understand employees view of gaps.
By seeing where your team members believe gaps exist and gathering their views on why these occur, you can often identify and solve customer experience problems more quickly and efficiently.
A cross-org view of the customer experience.
It’s common for different internal groups to perceive things differently – front line vs. back office staff, for example – when it comes to how well customers are being served. With McorpCX | Insights, you can see and close disconnects in a single, easy-to-access platform.